
Chapter2.Importantserviceinformation
Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:
•“StrategyforreplacingFRUs”onpage19
–“Strategyforreplacingaharddiskdrive”onpage20
–“Importantnoticeforreplacingasystemboard”onpage20
–“Howtouseerrormessage”onpage20
•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage20
–“Productdenition”onpage20
–“FRUidenticationforCTO,CMV,andGAVproducts”onpage21
Important:
•AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.T elephonenumbersfor
LenovoSupportareavailableat:
http://www.lenovo.com/support/phone
•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacements
fortheLenovo
®
authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
•AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistancein
obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.
•CustomersinCanadashouldcalltheCustomerSupportCenterat800-565-3344forassistanceor
downloadinformation.
StrategyforreplacingFRUs
Beforereplacingparts:
Makesurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacingany
FRUslistedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarexes,drivers,andUEFIBIOS,doasfollows:
1.Gotohttp://www.lenovo.com/support.
2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.
3.SelectDownloads&Drivers.
4.Followthedirectionsonthescreenandinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
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