IBM CISCO R2E2 Manual de usuario descargar pdf (Pagina 23)

Chapter 3: Supported Reports and KPIs

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 19

Charts

• TollBypass Calls Distribution Chart

• Comapny Calls Percent Distribution Chart

Top 10 Cluster Number of Calls

KPIs

• ClusterTotalCall

• ClusterOnNetCall

• ClusterIncomingCall

• Cluster Total Number of Outgoing External Calls (Nb)

• ClusterOffNetCall

Top 10 Cluster Number of Errors

KPIs

• Cluster Percentage of Successful Calls (percent)

• ClusterShortCall

• Cluster Percentage of Packet Lost (percent)

• Cluster Percentage of Drop Calls (percent)

Cluster VoiceMail Usage Resource

KPIs

• ClusterVoicemailPackets

• ClusterForwardToVoiceMail

• ClusterVoicemailCallDuration

• ClusterVoiceMailCall

• Cluster Number of Direct VoiceMail Calls (Nb)

Charts

• Direct vs Forward Calls ratio

Cluster IP vs Legacy Resource

KPIs

• ClusterTollBypassCall

• Cluster Total Number of External Calls (Nb)

• Cluster Total Number of Company Calls (Nb)

• Cluster Total Number of Company LegacyPBX Calls (Nb)

• Cluster Total Number of Company IP Calls (Nb)

Charts

• External vs Company Calls Ratio

• IP vs LegacyPBX Calls Ratio

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IBM CISCO R2E2 Manual de usuario Pagina 23