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Problem Determination When Unable to Load Diagnostics
Use the following procedure to obtain an error code. The service organization uses
the error code to determine which field replaceable units (FRUs) are needed to
restore the system to correct operation.
Step 1. Considerations before Running This Procedure
The diagnostics can use a display connected to the video port or an ASCII terminal
attached to a serial port.
Go to “Step 2.”
Step 2
Are the Online Diagnostics installed on this system?
NO Go to “Step 4” on page 165.
YES Go to “Step 3” on page 165.
164 RS/6000 Enterprise Server Model H80 Series User's Guide
- User's Guide 1
- Second Edition (June 2000) 2
- Contents 3
- Safety Notices 9
- Laser Safety Information 11
- About This Book 15
- Trademarks 16
- Operator Panel 19
- Scrolling Ball Indicator 19
- Powering Off the System 20
- Powering On the System 20
- POST Indicators 22
- POST Keys 23
- Console Strategy 25
- Checkpoints 26
- Using the Keyboards 27
- Using the Three-Button Mouse 29
- Handling the Mouse Correctly 29
- Caring for the Mouse 30
- Cleaning the Mouse 31
- Using the CD-ROM Drive 34
- Loading the CD-ROM Drive 35
- Unloading the CD-ROM Drive 35
- Cleaning the CD-ROM Drive 35
- Emergency Eject 36
- Ergonomic Information 37
- Service Processor 37
- Service Director 38
- Passwords required (if set): 42
- Privileged-access password 42
- Service Processor Menus 43
- Menu Inactivity 44
- General User Menu 45
- Privileged User Menus 47
- Main Menu 47
- Service Processor Setup Menu 49
- Passwords 50
- active port 51
- System Power Control Menu 55
- System Information Menu 60
- Language Selection Menu 68
- Call-In/Call-Out Setup Menu 69
- Modem Configuration Menu 70
- Serial Port Selection Menu 71
- Serial Port Speed Setup Menu 72
- Telephone Number Setup Menu 73
- Call-Out Policy Setup Menu 75
- Customer Account Setup Menu 76
- Service Processor Functions 77
- System Power-On Methods 78
- Boot (IPL) Speed 80
- Failure During Boot Process 80
- Service processor default 82
- AIX default 82
- System Firmware Updates 83
- System Firmware Surveillance 87
- Operating System Surveillance 88
- Call-Out (Call-Home) 89
- Console Mirroring 90
- System Configuration 90
- Service Processor Error Logs 91
- System POST Errors 92
- LCD Progress Indicator Log 93
- Password Utilities 99
- Display Error Log 100
- SCSI Utilities 105
- Select Console 105
- Multiboot 106
- Select Language 109
- OK Prompt 109
- Selecting a Console Display 111
- Undefined Terminal Types 112
- Running Online Diagnostics 112
- 3151 ASCII 113
- Additional Printer Attributes 118
- Service Mode 119
- Concurrent Mode 120
- Maintenance Mode 121
- OPERATING INSTRUCTIONS 123
- Add Resource to Resource List 128
- AIX Shell Prompt 128
- Analyze Adapter Internal Log 128
- Backup and Restore Media 128
- Certify Media 129
- Configure Dials and LPF Keys 130
- Configure Reboot Policy 130
- Configure Surveillance Policy 134
- Disk Maintenance 136
- Disk to Disk Copy 136
- Display/Alter Sector 137
- Display Hardware Error Report 138
- Display Microcode Level 138
- Display or Change Bootlist 138
- Display Resource Attributes 141
- Display Service Hints 141
- Display Software Product Data 141
- Examples 143
- Display Test Patterns 144
- Download Microcode 144
- RAID adapterName 145
- Flash SK-NET FDDI Firmware 147
- Format Media 147
- Optical Media 149
- Diskette Format 149
- Generic Microcode Download 150
- Hot Plug Task 150
- PCI Hot Plug Manager 151
- SCSI Hot Swap Manager 153
- RAID Hot Plug Devices 155
- Local Area Network Analyzer 155
- Log Repair Action 155
- Periodic Diagnostics 155
- Process Supplemental Media 156
- Abbreviations 158
- Memory Exerciser 158
- SCSI Bus Analyzer 159
- SCSD Tape Drive Service Aid 160
- Spare Sector Availability 162
- SSA Service Aid 163
- Update Disk-Based Diagnostics 163
- Adapter Microcode Download: 166
- Physical Disk Format: 166
- Physical Disk Certify: 166
- Physical Disk Identify: 166
- Step 10 175
- Step 11 176
- Step 12 177
- Step 13 177
- Step 14 178
- Step 15 178
- Step 16 179
- Step 17 179
- Environmental Design 185
- Unit Emissions 185
- Appendix B. Notices 187
- Testing the Setup 190
- Testing Call-In 190
- Testing Call-Out 191
- Serial Port Configuration 192
- Configuration File Selection 194
- Xon/Xoff Modems 197
- Ring Detection 198
- Terminal Emulators 198
- Recovery Procedures 198
- Transfer of a Modem Session 199
- Recovery Strategy 200
- Prevention Strategy 200
- Sample File modem_m0.cfg 202
- Sample File modem_m1.cfg 205
- Sample File modem_z.cfg 208
- Sample File modem_z0.cfg 210
- Sample File modem_f.cfg 212
- Sample File modem_f0.cfg 215
- Sample File modem_f1.cfg 218
- # responses 220
- delay 2 220
- (continued) 221
- Index 209 225
- 211 227
- Information Development 228
- Department H6DS-9561 228
- 11400 Burnet Road 228
- Austin, TX 78758-3493 228
- BUSINESS REPLY MAIL 228
- June 2000 230
- SA38-565-1 230
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