
Chapter4.Relatedserviceinformation
Thischapterpresentsfollowinginformation:
•“RestoringthefactorycontentsbyusingProductRecoverydiscs”onpage45
•“RestoringthefactorycontentsbyusingRecoveryDiscSet”onpage45
•“Passwords”onpage47
•“Powermanagement”onpage48
•“Symptom-to-FRUindex”onpage50
ServiceWebsite:Whenthelatestmaintenancedisketteandthesystemprogramservicediskettebecome
available,theywillbepostedonhttp://www.lenovo.com/spm
RestoringthefactorycontentsbyusingProductRecoverydiscs
Whentheharddiskdrive(HDD)orsolidstatedrive(SSD)isreplacedbecauseofafailure,noProduct
Recoveryprogramisonthenewdrive.Inthiscase,youmustusetherecoverydiscsforthecomputer.Order
therecoverydiscsandthedriveatthesametimesothatyoucanrecoverthenewdrivewiththepre-installed
softwarewhentheyarrive.Forinformationonwhichdiscstoorder,see“Recoverydiscs”onpage179.
ToinstallthefactorycontentsbyusingProductRecoverydiscs,dothefollowing:
Note:Recoverytakesseveralhours.Thelengthoftimedependsonthemethodyouuse.Ifyouuserecovery
discs,recoverytakesatleastvehours.
1.InsertthebootableStartRecoveryDiscintotheDVDdrive.
2.SelectyourlanguageandclickNext.
3.Readthelicense.Ifyouagreewiththeterms,selectIacceptthesetermsandconditionsandthen
clickNext.
4.InserttheOperatingSystemRecoveryDiscwhenpromptedandclickYestobegintheoperating
systemrecoveryprocess.
5.InserttheProductRecoveryDiscwhenpromptedandclickOK.
6.IfyouhaveaSupplementalRecoveryDisc,insertitwhenpromptedandclickYes.Ifyoudonot
haveaSupplementalRecoveryDisc,clickNo.
Note:NotallrecoverydiscsetscomewithaSupplementalRecoveryDisc.IfthereisaSupplemental
RecoveryDisc,itwillbeclearlymarkedassuch.
7.Whenallofthedatahasbeencopiedfromthelastdiscintheset,amessageisdisplayedprompting
youtorestartthecomputer.RemovethediscandthenclickYes.
Note:Theremainderoftherecoveryprocessisfullyautomatedandnoactionisrequiredbyyou.The
computerwillrestartintotheWindowsdesktopseveraltimesandyoumightexperienceperiodswhen
noactivityisapparentonthescreenforseveralminutesatatime.Thisisnormal.
8.Whentherecoveryprocessiscomplete,theWelcometoMicrosoftWindowsscreenisdisplayed.Follow
theinstructionsonthescreentocompletetheWIndowssetup.
RestoringthefactorycontentsbyusingRecoveryDiscSet
Whentheharddiskdrive(HDD)orsolidstatedrive(SSD)isreplacedbecauseofafailure,noproductrecovery
programisonthenewdrive.Inthiscase,youmustusetheRecoveryDiscSetforthecomputer.Orderthe
RecoveryDiscSetandthedriveatthesametimesothatyoucanrecoverthenewdrivewiththepre-installed
softwarewhentheyarrive.Forinformationonwhichdiscstoorder,see“Recoverydiscs”onpage179.
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