IBM THINKPAD R50series Manual de usuario

ThinkPad®R50 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

viii ThinkPad®R50 Series Service and Troubleshooting Guide

IBM Introductory SupportLimited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no chargefor 30 days from d

Appendix D. Notices 91

92 ThinkPad®R50 Series Service and Troubleshooting Guide

Appendix D. Notices 93

94 ThinkPad®R50 Series Service and Troubleshooting Guide

IndexBbatteryproblems 24replacing 35BIOS Setup Utility 30Ccarrying the computer 6cleaning the computer 9computer screen 23configuration setup 30Ddiagn

96 ThinkPad®R50 Series Service and Troubleshooting Guide

򔻐򗗠򙳰Part Number: 13N6087(1P) P/N: 13N6087

Chapter 1. Overview of your new ThinkPad computerYour ThinkPad at a glance . . . . . . . 2Features. . . . . . . . . . . . . . 3Specifications . . . .

Your ThinkPad at a glanceFront viewRear viewYour ThinkPad at a glance2ThinkPad®R50 Series Service and Troubleshooting Guide

FeaturesProcessorv Intel®Pentium®M ProcessorMemoryv Double data rate (DDR) synchronous dynamic random access memory(DRAM)Memory Speed Support: Your co

v Integrated wireless LAN (IEEE 802.11a/b/g) feature (on some models)v Integrated wireless LAN (IEEE 802.11b) feature (on some models)v Integrated Blu

SpecificationsSize14-inch modelv Width: 314 mm (12.4 in.)v Depth: 260 mm (10.2 in.)v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.)15-inch mode

Caring for your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in han

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag.Handle stora

v Take care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug.v Turn off your computer if you are re

2. Wipe or dust the stain gently with a soft, dry cloth.3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50mixture of isopr

Caring for your ThinkPad computer10ThinkPad®R50 Series Service and Troubleshooting Guide

Chapter 2. Solving computer problemsDiagnosing problems . . . . . . . . . 12Troubleshooting. . . . . . . . . . . 12Error messages . . . . . . . . . .

Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows. To run PC-Doctor for Windows, do as follow

Message Solution0177: Bad SVP data, stopPOST task.Checksum of the supervisor password in the EEPROM is not correct. Thesystem board should be replaced

Message Solution0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attachedfirmly. Run the IBM BIOS Setup Utili

Message Solution0280: Previous bootincompleteYour computer was previously unable to complete the boot process.Turn the computer off; then turn it on t

Message Solution1810: Hard disk partitionlayout errorA problem in recognizing the layout of the partition on the hard disk hashalted computer startup.

Message SolutionEMM386 Not Installed —Unable to Set PageFrame Base Address.Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXE RAMto

Problem:When I turn on the machine, nothing appears on the screen, but I heartwo or more beeps.Solution:Make sure that the memory card is installed co

If you forgot your hard disk password, IBM will not reset your passwordor recover data from the hard disk. You must take your computer to anIBM author

ThinkPad®R50 SeriesService and Troubleshooting Guide򔻐򗗠򙳰

Problem:All or some of the keys on the external numeric keypad do not work.Solution:Make sure that the external numeric keypad is correctly connected

Note: For more information, see the manual supplied with the mouse.Standby or hibernation problemsProblem:The computer enters standby mode unexpectedl

Solution:If the system does not return from standby mode, it may have enteredstandby or hibernation mode automatically because the battery is depleted

Solution:Windows XP enables multiple users to log on to the system at the sametime. If you are the first user to have logged on to your computer, you

6. Click the Properties button. Check the ″Device status″ box and makesure the device is working properly. If not, click the Troubleshooterbutton.7. C

empty.orYour computer operates after the battery status indicator shows empty.Solution:Discharge and recharge the battery.Problem:The operating time f

A startup problemProblem:The Microsoft Windows operating system will not start.Solution:Use the Access IBM Predesktop Area to help solve or identify y

v Restore your backups restores backups you have made with IBMRapid Restore Ultra, if backups have been made.v Run diagnostics starts diagnostics test

If you still have the problem, press and hold the power switch for 4seconds or more; this forces the computer to turn off.Problem:The computer does no

v Maximum Performance: Keeps the processor speed high at all times.v Automatic: Switches the processor speed between high and low,depending on how muc

NoteBefore using this information and the product it supports, be sure to read the general information underAppendix A, “Important safety instructions

Starting IBM BIOS Setup UtilityYour computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters.v C

Recovering pre-installed softwareYour computer hard disk has a hidden, protected area for backups. Containedwithin this area is a complete backup of t

Upgrading the hard disk driveYou can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You

5. Open the computer display; then stand the computer on its side andremove the hard disk drive by pulling the cover away from thecomputer.6. Detach t

11. Turn the computer over again. Connect the ac adapter and the cables tothe computer.Upgrading the hard disk drive34ThinkPad®R50 Series Service and

Replacing the battery1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all cables from the computer.Note: If you

5. Slide the battery latch to the locked position.6. Turn the computer over again. Connect the ac adapter and the cables tothe computer.Replacing the

Chapter 3. Getting help and service from IBMGetting help and service . . . . . . . . 38Getting help on the Web . . . . . . . . 38Calling IBM . . . . .

Getting help and serviceIf you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety

v Engineering change management - Occasionally, there might be changesthat are required after a product has been sold. IBM or your reseller, ifauthori

Important notice for usersImportant regulatory notice for usersInformation about hard disk capacityThe ThinkPad®R50 Series computer complies with the

Telephone numbersNote: Telephone numbers are subject to change without notice. For the latestlist of IBM HelpCenter telephone numbers and hours of ope

Country or region Language Telephone NumberMiddle East +44(0)1475 555 055Netherlands Dutch 020-514 5770New Zealand English 0800-446-149Norway Norwegia

To determine whether your computer is eligible for International WarrantyService and to view a list of the countries where service is available, go to

Παρρτηµα Α. Σηµαντικς οδηγες σχετικ µε τηνασϕλεια ΚΙΝ∆ΥΝΟΣΤο ηλεκτρικ ρεµα στα καλδια ρεµατος, τηλεϕνου και επικοινωνας εναι επικνδυνο.Γ

ΚΙΝ∆ΥΝΟΣΜειστε τον κνδυνο πυρκαγις και ηλεκτροπληξας τηρντας πντα τις βασικςπροϕυλξεις, πως:v Μη χρησιµοποιετε τον υπολογιστ µσα  κοντ

ΚΙΝ∆ΥΝΟΣ: ΜπαταρεςΗ κακ χρση  ο κακς χειρισµς µπαταριν µπορε να προκαλσει υπερθρµανση τηςµπαταρας, η οποα µπορε να χει ως αποτλεσµα την

ΚΙΝ∆ΥΝΟΣΑν το πακτο επαναϕορτσιµων µπαταριν δεν αντικατασταθε µε το σωστ τρπο, υπρχεικνδυνος κρηξης. Το πακτο µπαταριν περιχει µικρ ποστ

ΠΡΟΣΟΧΗ:ταν χετε προσθσει  αναβαθµσει µια κρτα CDC  Mini PCI  µια κρταµνµης, µη χρησιµοποισετε τον υπολογιστ πριν κλεσετε το κλυµµα. Ποτ

∆λωση σχετικ µε τις προδιαγραϕς των συσκευν laserΗ οπτικ µονδα αποθκευσης, π.χ. µονδα CD-ROM, CD-RW, DVD-ROM SuperDisk, που µπορε να εναι ε

ΚΙΝ∆ΥΝΟΣ Πολλ προϊντα και προαιρετικ τµµατα PC περιχουν καλ"δια  σ!ρµατα, π.χ.καλ"δια ρε!µατος  καλ"δια σ!νδεσης του προαιρετι

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50 ThinkPad®R50 Series Service and Troubleshooting Guide

Appendix B. Wireless related informationWireless interoperabilityWireless LAN Mini-PCI Adapter is designed to be interoperable with anywireless LAN pr

the scientific community and result from deliberations of panels andcommittees of scientists who continually review and interpret the extensiveresearc

Enabling Extended Channel ModeThe statement below regarding the extended channel mode is applicable whenthe system supports this function. To check th

54 ThinkPad®R50 Series Service and Troubleshooting Guide

Appendix C. Warranty informationThis appendix contains warranty information for your ThinkPad, warrantyperiod, warranty service and support, and the I

Most computers, operating systems, and application programs come withinformation that contains troubleshooting procedures and explanations oferror mes

IBM Statement of Limited Warranty Z125-4753-07 11/2002Part 1 - General TermsThis Statement of Limited Warranty includes Part 1 - General Terms, Part 2

v failure caused by a product for which IBM is not responsible; andv any non-IBM products, including those that IBM may procure and providewith or int

becomes yours. You represent that all removed items are genuine andunaltered. The replacement may not be new, but will be in good workingorder and at

Finding information with Access IBMThe blue Access IBM button can help you in many situations when yourcomputer is working normally; and even when it

1. damages for bodily injury (including death) and damage to real propertyand tangible personal property; and2. the amount of any other actual direct

Any litigation arising from this Statement of Limited Warranty will be settledexclusively by the Ordinary Commercial Court of the city of Buenos Aires

household use or consumption, then none of the limitations in this paragraphapply.Governing Law: The following replaces "laws of the country in w

of this Statement of Limited Warranty, the charge paid by you for theindividual Machine that is the subject of the claim. For purposes of thisitem, th

Where Machines are not acquired for the purposes of a business as defined inthe Consumer Guarantees Act 1993, the limitations in this Section are subj

How to Obtain Warranty Service:If you purchase a Machine in Austria, Belgium, Cyprus, Denmark, Estonia,Finland, France, Germany, Greece, Iceland, Irel

Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo,Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia,Latvi

and 9) in the United Kingdom, both of us agree to submit all disputesrelating to this Statement of Limited Warranty to the jurisdiction of theEnglish

AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLANDLimitation of Liability: The following replaces t

IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENTTHAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS,REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.THE

Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting

In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2unchanged

omission, or negligence on the part of IBM in connection with, or in relationto, the subject matter of this Statement of Limited Warranty in respect o

which IBM is legally liable to you, whether in contract or tort. A number ofDefaults which together result in, or contribute to, substantially the sam

Note: “Region” means either Hong Kong or Macau Special AdministrativeRegion of China.MachineTypeCountry or Region ofPurchase Warranty periodTypes ofWa

CRU, if IBM so instructs, within 30 days of your receipt of the replacementCRU, IBM may charge you for the replacement.2. On-site ServiceIBM or your r

HelpCenter telephone numbersPhone numbers are subject to change without notice.Country or Region Telephone Number Country or Region Telephone NumberAf

All software programs pre-loaded in the equipment shall only have a thirty-(30) day guarantee for installation defects from the date of purchase. IBM

Appendix D. NoticesThis publication was developed for products and services offered in theU.S.A.IBM may not offer the products, services, or features

References to the Web site addressesAny references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner

International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193Tested To ComplyWith FCC StandardsFOR HOME OR OFFIC

ContentsImportant notice for users . . . . . . . iiiImportant regulatory notice for users . . . . iiiInformation about hard disk capacity. . . . iiiFi

accordance with the Law for Promotion of Effective Utilization of Resources,IBM Japan provides, through its PC Collecting and Recycling Services, for

TrademarksThe following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both:IBMIBM (logo)HelpCenterPS/2Rapid Re

82 ThinkPad®R50 Series Service and Troubleshooting Guide

Appendix D. Notices 83

To obtain your Notes and/or SmartSuite CD:To order, call 800-690-3899 (U.S. orCanada). Note: Only one CD per license.Please allow 10 to 15 working day

Appendix D. Notices 85

Pour obtenir le(s) CD Notes et/ouSmartSuite :Pour commander, composez le 800-690-3899 (Etats-Unis ou Canada). Remarque : Un seul CD par licence.Compt

Lotus SmartSuite Millennium Edition - License/CDSmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Per

• and SmartCenter Internet information managerLotus SmartCenter is SmartSuite Millennium Edition's customizable command center designed to work l

Conditions of UseIf you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite97, this document entitles you to