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Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 111
Chapter 3: Devices and Services
This chapter discusses the following topics:
Overview
This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony
Technology Pack is designed to support.
Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation,
the Cisco Unified Call Manager (CUCM) environment. Where this guide refers to Cisco CallManager or CCM,
it also applies to Cisco Unified Call Manager (CUCM), unless an explicit distinction is made.
Summary of Device Technology
The Netcool/Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in an
Architecture for Voice, Video and Integrated Data (AVVID) environment where Cisco CallManager (CCM)
IP-PBXs are deployed.
The technology pack manages the IP telephony application by focusing on an end-to-end voice path. It uses
advanced data consolidation, with data coming from the end user (the phone extension itself), as well as data
coming from network infrastructure devices.
Topic Page
Overview 111
Summary of Device Technology 111
Sources of Collected Data 113
Pre-Requisites 116
Supported MIBs 117
- Netcool®/Proviso® 4.3-W 1
- Trademarks 3
- Contents 5
- Contents 10
- Audience 19
- Organization 19
- Preface 20
- Chapter 1: Introduction 23
- Collection 24
- How is the Data Reported? 25
- CCM Server Quality Resource 35
- CCM Sql Server Group 36
- CCM Sql Server Resource 38
- CDR Call Distribution Group 40
- Reporter Set 41
- Tables and Charts 41
- Metrics Used in Report 41
- Navigation Path 41
- CDR Quality Detail Chart 43
- Perfmon MOH Resource 44
- CDR Quality Group 45
- CDR Quality Resource 46
- CDR Utilization Detail Chart 48
- CDR Utilization Group 49
- CDR Utilization Resource 50
- CDR VoiceMail Usage Resource 53
- Cluster Erlang-B Group 58
- Cluster IP vs Legacy Resource 60
- Cluster Quality Detail Chart 61
- Cluster Quality Group 62
- Cluster Quality Resource 63
- Global VOIP 64
- Cluster Utilization Group 66
- Cluster Utilization Resource 68
- Errors on Cluster by Codec 71
- K-Factor Detail Chart 83
- K-Factor Group 84
- K-Factor Resource 86
- Media Device Group 88
- Media Device Resource 90
- Perfmon Active Calls Group 92
- Perfmon Active Calls Resource 93
- Perfmon MOH Detail Chart 95
- Perfmon MOH Group 96
- Perfmon PSTN Detail Chart 98
- Perfmon PSTN Group 99
- Perfmon PSTN Resource 100
- Drilled Down From 101
- Perfmon Security Detail Chart 102
- Perfmon Security Group 103
- Perfmon Security Resource 104
- Chapter 2: Supported Reports 106
- Top 10 CDR Call Completion 117
- Drills Down To 118
- Top 10 CDR Call Duration 119
- Top 10 CDR K-Factor 121
- Top 10 CDR Number of Calls 123
- Top 10 CDR Number of Errors 125
- Overview 133
- Summary of Device Technology 133
- Sources of Collected Data 135
- Port for SQL Access 136
- Pre-Requisites 138
- Supported MIBs 139
- Properties 141
- AP_ifType 142
- CDRclusterId 143
- CDRcustomerId 144
- CDRsiteId 145
- Description 146
- Used in CME Formulas 146
- Used in Reports 146
- Used in Grouping Rules 146
- Element.NAME 149
- Element.STATE 150
- VoIPCallMgrClusterId 155
- VoIPCallMgrCustomerId 156
- VoIPCallMgrDSPMaxChannel 157
- VoIPCallMgrFileSystemName 158
- VoIPCallMgrGatewayIpAddress 159
- VoIPCallMgrGatewayName 160
- VoIPCallMgrGatewayType 161
- VoIPCallMgrMediaDeviceName 163
- VoIPCallMgrMediaDeviceType 164
- VoIPCallMgrProcessName 165
- VoIPCallMgrSerialOrDsp 166
- VoIPCallMgrServerDescr 167
- VoIPCallMgrServerId 168
- VoIPCallMgrServerVersion 169
- VoIPCallMgrSqlDbName 170
- VoIPDeviceType 171
- Chapter 5: Defined Resources 174
- Sub-Element Types 175
- CallManager Gateway Device 176
- CallManager Media Device 176
- CallManager Server Device 177
- CallManager Server Interface 177
- CallManager Server Process 178
- Cluster 178
- Extension 179
- Gatekeeper Device 180
- Extension (cont.) 180
- Gateway 181
- Perfmon 182
- PSTN Gateway Device 182
- PSTN Gateway DSP Card 183
- NOC Grouping 186
- Infrastructure Branch 191
- Sub-Element Collect Grouping 193
- Data Collection 198
- Formulas and Metrics 198
- Formula Reference 199
- AttendantConsoleClientsOnline 200
- Generic Database Alias 201
- Formula Editor Path 201
- AuthenticatedCallsActive 202
- AuthenticatedRegisteredPhones 204
- Availability (percent) 205
- BRIChannelsActive 206
- BRISpansInService 207
- CallDuration 208
- CallsActive 209
- CallsInProgress 210
- CauseCallRejected 211
- CauseChannelUnacceptable 212
- CauseDestinationOutOfOrder 213
- CauseInvalidNumberFormat 214
- CauseMisdialedTrunkPrefix 215
- CauseNetworkOutOfOrder 216
- CauseNoAnswerFromUser 217
- CauseNoChannelAvailable 218
- CauseNoRouteToDestination 219
- CauseNoRouteTransitNetwork 220
- CauseNoUserResponding 221
- CauseNumberChanged 222
- CauseOther 223
- CauseResourceUnavailable 224
- CauseSubscriberAbsent 225
- CauseSwitchCongestion 226
- CauseTemporaryFailure 227
- CauseUnassignedNumber 228
- CauseUserBusy 229
- SNMP (collection) 230
- V2=OIDVAL(Sum(*, %V1)); 232
- V3=OIDVAL(hrMemorySize.0); 232
- 100*(%V2/%V3) 232
- CISCO-CCM-MIB.my 233
- Sum(*, %V1) 241
- MSSQL-MIB.my 242
- Cluster Erlang 250
- ClusterForwardToVoiceMail 251
- Percentage of Drop Calls 254
- ^(duration/3600) 258
- Cluster Total Number of 259
- External Calls (Nb) 259
- ClusterIncomingCall) 262
- ClusterBlocking 265
- ClusterCallDuration 266
- ClusterCauseCallRejected 267
- ClusterCauseNetworkOutOfOrder 272
- ClusterCauseNoAnswerFromUser 273
- ClusterCauseNoUserResponding 277
- ClusterCauseNumberChanged 278
- ClusterCauseOther 279
- ClusterCauseSubscriberAbsent 281
- ClusterCauseSwitchCongestion 282
- ClusterCauseTemporaryFailure 283
- ClusterCauseUnassignedNumber 284
- ClusterCauseUserBusy 285
- ClusterDropCall 286
- ClusterErlangB 287
- ClusterErlang 288
- ClusterIncomingCall 290
- ClusterInternalCall 291
- ClusterInternationalCall 292
- ClusterIntersiteIPCall 293
- ClusterIntersiteLegacyPBXCall 294
- ClusterIntrasiteIPCall 295
- ClusterIntrasiteLegacyPBXCall 296
- ClusterJitter 297
- ClusterLatency 298
- ClusterLines 299
- ClusterLocalCall 300
- ClusterLongDistanceCall 301
- ClusterMOS 302
- ClusterNbPacketsLost 303
- ClusterNbPacketsReceived 304
- ClusterNbPacketsSent 305
- ClusterOffNetCall 306
- ClusterOnNetCall 307
- ClusterShortCall 308
- ClusterSuccessfulCall 309
- ClusterTollBypassCall 310
- ClusterTotalCall 311
- ClusterTotalHoursOfTraffic 312
- ClusterUnsuccessfulCall 313
- ClusterVoicemailCallDuration 314
- ClusterVoiceMailCall 315
- ClusterVoicemailPackets 316
- DropCall 318
- CISCO-DSP-MGMT-MIB.my 320
- EncryptedCallsActive 321
- EncryptedRegisteredPhones 323
- ForwardToVoiceMail 324
- FXOPortsActive 325
- FXOPortsInService 326
- FXSPortsActive 327
- FXSPortsInService 328
- CISCO-GATEKEEPER-MIB.my 330
- Gatekeeper Packet Errors (Nb) 334
- Gatekeeper Total Packets (Nb) 341
- GatewayCallsActive 342
- H323CallsActive 343
- H323CallsInProgress 344
- HuntlistCallsActive 345
- HuntlistCallsInProgress 346
- Inbound Loss (percent) 349
- Incoming 350
- Alias For 351
- Internal 364
- International 365
- IntersiteIPCall 366
- IntersiteLegacyPBXCall 367
- IntrasiteIPCall 368
- IntrasiteLegacyPBXCall 369
- LongDistance 375
- MOHMulticastResourceActive 379
- MOHMulticastResourceAvailable 380
- MOHTotalMulticastResources 381
- MOHTotalUnicastResources 382
- MOHUnicastResourceActive 383
- MOHUnicastResourceAvailable 384
- NbPacketsLost 386
- NbPacketsReceived 387
- NbPacketsSent 388
- Outbound Loss (percent) 391
- CISCO-POP-MGMT-MIB.my 397
- PSTN Gateway Packet Discards 407
- DEF SaveAlias 10705; 410
- V1= OIDVAL(sum(* 410
- ShortCall 423
- SIPCallsActive 424
- SIPCallsInProgress 425
- ^(100 - avail) 433
- SuccessfulCall 434
- T1ChannelsActive 435
- T1SpansInService 436
- TollbypassCallDuration 437
- TollBypassCall 438
- ^(isCaller + isCallee) 439
- ForwardToVoiceMai 441
- UnsuccessfulCall 442
- VoicemailCallDuration 443
- VoiceMailCall 444
- VoicemailPackets 445
- Discovery Formula Structure 448
- CCM_Gateway_Device 449
- CCM_Media_Device 450
- CCM_Server_Device 451
- CCM_Server_FileSystem 452
- CCM_Server_Interface 453
- CCM_Server_Process 454
- CCM_Server_SqlDatabase 455
- Gatekeeper_Device 456
- PSTN_Gateway_Device 457
- CISCO-CDP-MIB.my 458
- PSTN_Gateway_DSP_Card 459
- Appendix A: Configuration 461
- . /opt/datamart/dataMart.env 462
- Appendix A: Configuration 463
- DATA_CHANNEL_HOME/scripts 466
- Verifying Resources 477
- Topology Editor) 479
- INSTANCES 481
- Component 484
- VOIP_CISCO_IPT.CCMINPUT.URI 485
- VOIP_CISCO_IPT.CDRINPUT.URI 487
- VOIP_CISCO_IPT.DESIGNFILE 488
- VOIP_CISCO_IPT.INPUT_HOST 494
- Pack-Specific UBA Parameters 507
- <instance> 508
- Examples 509
- SCOTTY Stack 511
- BLT 2.4u 513
- CMU-SNMP 1.14 513
- UCD SNMP 4.2.5 514
- JDOM 1.0 515
- Regex 1.1a 515
- Sieve of Erastothenes 516
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