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IBM System x3530 M429
Warranty options
The IBM System x3530 M4 has a three-year on-site warranty with 9x5/next business day terms. IBM
offers the warranty service upgrades through IBM ServicePac offerings, described in this section. The
IBM ServicePac® is a series of prepackaged warranty maintenance upgrades and post-warranty
maintenance agreements with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
IBM ServicePac offerings are country-specific, that is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePac offerings
might be available in a particular country. For more information about IBM ServicePac offerings available
in your country, visit the IBM ServicePac Product Selector at:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The following table explains warranty service definitions in more detail.
Table 18. Warranty service definitions
Term Description
IBM on-site
repair (IOR)
A service technician comes to the server's location for equipment repair.
24x7x2 hourA service technician is scheduled to arrive at your client’s location within two hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
24x7x4 hourA service technician is scheduled to arrive at your client’s location within four hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
9x5x4 hourA service technician is scheduled to arrive at your client’s location within four business hours after
remote problem determination is completed. We provide service from 8:00 a.m. - 5:00 p.m. in the
client's local time zone, Monday through Friday, excluding IBM holidays. If it is after 1:00 p.m. and
it is determined that on-site service is required, the client can expect the service technician to
arrive the morning of the following business day. For noncritical service requests, a service
technician will arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your client’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. -
5:00 p.m. in the client's local time zone, Monday through Friday, excluding IBM holidays.
In general, the types of IBM ServicePac offerings are as follows:
Warranty and maintenance service upgrades
One, two, three, four, or five years of 9x5 or 24x7 service coverage
On-site repair from 2 or 4 hours to next business day
One or two years of warranty extension
Remote technical support services
One or three years with 24x7 coverage (severity 1) or 9x5/next business day for all severities
Installation and startup support for System x servers
Remote technical support for System x servers
Software support - Support Line
Microsoft or Linux software
VMware
IBM Director
- I B M ® 1
- Key features 2
- IBM System x3530 M43 3
- IBM System x3530 M44 4
- IBM System x3530 M45 5
- IBM System x3530 M46 6
- Standard specifications 7
- Standard models 9
- Express models 10
- Processor options 11
- Memory options 12
- Internal disk storage options 14
- IBM System x3530 M416 16
- Internal backup units 19
- Optical drives 19
- I/O expansion options 20
- Network adapters 20
- IBM System x3530 M421 21
- Table 11. Network adapters 22
- Storage host bus adapters 23
- PCIe SSD adapters 23
- Power supplies 24
- Integrated virtualization 24
- Remote management 25
- Light path diagnostics panel 26
- Supported operating systems 27
- IBM System x3530 M428 28
- Warranty options 29
- Regulatory compliance 30
- External disk storage systems 33
- External backup units 34
- Top-of-rack Ethernet switches 36
- IBM 6000VA LCD 4U Rack UPS 37
- Power distribution units 38
- Rack cabinets 40
- Rack options 41
- IBM Global Financing 42
- IBM System x3530 M443 43
- Trademarks 45
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